Rudeness in Toronto

This is big city-- fifth largest in North America, I'm told (though how can that be true, now I come to think of it. Oh well, it is big. You can tell by the traffic jams). There are crimes, car crashes, bike accidents - lots of bad city-type things happen here. But while I've encountered impatient drivers, I don't think I'd ever had someone be rude right to my face here. It is a city of friendly people-- some born-and-bred Canadian, but about half not. Toronto is a place where if you stand on a street corner lost in thought for a few moments, a passer-by is quite likely to approach and inquire if you are also lost in body. (I'm sure i was about to solve unified field theory once, at Bloor and St. George streets, when a friendly citizen came to point out the subway entrance-- what a shame for science.) But today I encountered a genuinely rude person, a woman at the St. George subway. It was such a shock! She pushed in front of me to buy a token after we had both waited for a nice young Englishman to learn that he could not buy a week's Metro pass on a Thursday (why not?? but that's a different story). The woman thrust her money at the attendant and when I said 'excuse me, I was next,' she didn't hesitate a whit; she just snatched her change and her token, and said sneeringly, 'Well then be quicker. I don't have all day to wait for you people.' You people? You people? Who is you people? I must have looked as shocked as I felt because after she strutted away, the attendant consoled me and said, 'Don't let it bother you.' But of course it does bother me. I tried imagining that her husband had just left her, or that she recently suffered a bereavement, to explain her behaviour. Hey, maybe it was both: she killed the husband because he stepped in front her while they were waiting in a line. Or she has no friends. (Yeah, that's it. No one ever reads her blog!) Mostly I think of all the things I could have said or done, and didn't, to her face. Just as well, no doubt. Anyway she will probably have to leave the country soon because they just don't allow rudeness here.